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Car Finance Mis-Selling: Millions May Be Owed Compensation After Landmark Ruling

A monumental decision by the Supreme Court today stands poised to reshape the landscape of car finance in the United Kingdom, potentially opening the door for millions of motorists to claim significant compensation. This pivotal ruling addresses long-standing concerns over transparency in hire-purchase agreements, signaling a significant victory for consumer rights advocates.

The catalyst for this landmark legal battle was a Court of Appeal ruling last October. That judgment declared “secret” commission payments to car dealers as unlawful if they were part of finance arrangements made before 2021 and executed without the motorist’s fully informed consent. This established a critical precedent, setting the stage for the current Supreme Court review and its far-reaching implications.

The Court of Appeal’s decision stemmed from specific cases involving three motorists who purchased vehicles prior to 2021. The court found that car dealers, acting as credit brokers, had either inadequately disclosed or entirely failed to inform these individuals that they would receive a commission from lenders for introducing their business. This lack of transparency was deemed grounds for compensation, highlighting a systemic issue within the broader motor finance sector.

Following this, two prominent lenders, FirstRand Bank and Close Brothers, escalated the dispute to the UK’s highest court, arguing that the Court of Appeal’s decision constituted an “egregious error.” Adding another layer of complexity, the Financial Conduct Authority (FCA) also intervened in the case, suggesting to the Supreme Court that the initial ruling “goes too far,” creating a multifaceted legal and regulatory challenge.

Compelling evidence presented to the Supreme Court by the FCA underscored the scale of the issue: almost 99% of the roughly 32 million car finance agreements entered into since 2007 involved some form of commission payment to a broker. Often, consumers were presented with only a single finance option, where dealers profited not only from the car sale but also from these undisclosed commissions from lenders, raising serious consumer protection concerns.

Legal experts, including Wayne Gibbard from Shoosmiths, have emphasized that the Supreme Court’s verdict will be “absolutely fundamental” in determining the next steps for the motor finance sector. This decision will directly influence the potential scale of compensation for affected customers, with the Financial Conduct Authority expected to confirm within six weeks whether it plans to launch a comprehensive redress scheme to facilitate payouts.

Even as the Supreme Court’s judgment is awaited, the FCA is independently examining compensation for potential mis-selling under “discretionary commission arrangements” (DCAs), indicating that a scheme could proceed irrespective of the verdict. The watchdog aims for a more orderly and efficient process for firms and consumers, reducing reliance on claims management companies, which have notably increased their advertising but may charge for services that ultimately prove unnecessary.

Given that approximately 80% of new cars in the UK are purchased using some form of motor finance, the Supreme Court ruling carries immense economic and social consequences for the entire automotive industry. This landmark decision will not only redefine future car finance practices but also determine the financial outlook for millions of consumers who may be entitled to substantial compensation.

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