25hours Hotel One Central in Dubai has announced the pivotal appointment of Izzatbek Mambetov as its new Front Office Manager, a strategic move poised to redefine the guest experience within one of the city’s most vibrant hospitality landmarks. This leadership transition underscores the hotel’s commitment to delivering unparalleled service and innovation in a competitive market. Mambetov’s extensive background in Hospitality Leadership positions him uniquely to elevate the property’s guest-facing operations.
Known for its bold, playful, and refreshingly unconventional approach to luxury, 25hours Hotel One Central continually seeks to surprise and delight its patrons from the moment they arrive. With Mambetov at the helm of front office and guest services, the hotel reinforces its mission to integrate seamless operations with a distinctive lifestyle brand. His role will encompass everything from efficient check-ins to comprehensive Guest Experience management, ensuring every interaction reflects the hotel’s unique ethos.
Mambetov brings a decade of proven success to his new role, most recently from Radisson Blu Hotel Dubai Hotels Media City, where he served in senior capacities including Rooms Division Manager and Front of House Manager for four years. During his tenure, he was instrumental in significantly boosting guest satisfaction scores, enhancing online reviews, and fostering brand loyalty. His initiatives, such as introducing effective onboarding and guest feedback programs, demonstrated his profound understanding of effective Hotel Management.
Under his discerning Hospitality Leadership, Radisson Blu witnessed a notable surge in public ratings across influential platforms like TripAdvisor and Booking.com. Izzatbek Mambetov is particularly acclaimed for his rare ability to blend technical system rollouts with a highly personalized approach to guest service. He successfully managed migrations to advanced systems such as EMMA and Fiori PMS, alongside spearheading digital innovations that directly contributed to increased F&B upselling and Radisson Rewards enrolments, positively impacting the hotel’s financial performance and market standing.
Now, at 25hours Hotel One Central, Izzatbek Mambetov is set to apply these same transformative skills to modernize and energize the front office experience. His vision aligns seamlessly with the property’s lifestyle-focused brand, spanning from sophisticated tech integration to the nuances of daily guest interactions. As Dubai’s travel sector continues its rapid evolution, demanding fresh thinking and agile solutions, Mambetov is exceptionally prepared to deliver precisely that.
Originally hailing from Uzbekistan, Izzatbek Mambetov further honed his expertise through a Diploma in International Hospitality Management from the London School of Business & Finance in Singapore, complemented by training with Accor Hotels. This robust international exposure provides him with a strong foundation in global hospitality practices. Fluent in English, Uzbek, and Russian, his cross-cultural fluency represents a significant asset in Dubai’s international hotel market, ensuring that guests receive warm, personalized service backed by efficient systems.
Beyond metrics and technological advancements, Mambetov is renowned for his empathetic, people-first approach. He firmly believes in empowering front office teams through continuous training and clear, empathetic communication, which previously resulted in improved team morale and retention while simultaneously elevating service scores. His dedication to listening to and acting upon guest feedback demonstrates a proactive leadership style, which is expected to infuse a guest-first culture throughout 25hours Hotel One Central’s front office operations.
This strategic appointment marks a new era of Guest Experience leadership for 25hours Hotel One Central. Izzatbek Mambetov’s proven track record in digital upgrades, team development, and enhancing brand performance perfectly aligns with the hotel’s energetic and innovative spirit. As the Dubai Hospitality Leadership landscape continues to evolve, 25hours Hotel is setting new benchmarks by investing in talent capable of delivering both outstanding results and genuine warmth, promising an unforgettable stay for every visitor.
