In a significant corporate development, TTEC Holdings, Inc. (NASDAQ:TTEC), a prominent global innovator in AI-enabled customer experience (CX) technology and services, recently announced a pivotal update regarding its potential take-private transaction.
On July 31, 2025, the Board of Directors of TTEC received a communication from Kenneth Tuchman, the company’s founder, Chairman, and Chief Executive Officer. Mr. Tuchman informed the Board of his decision not to proceed with his previously submitted preliminary, non-binding proposal to acquire the outstanding shares of the Company that he and his controlled affiliates do not currently own, citing prevailing market conditions as the primary reason for this withdrawal.
Following this announcement, the Board of Directors expressed unwavering confidence in TTEC’s future trajectory. They affirmed their belief that under the continued leadership of Mr. Tuchman and the dedicated executive team, TTEC will persist in its mission to thrive as a public entity, supporting clients within the increasingly intricate and evolving CX ecosystem.
TTEC, pronounced T-TEC, stands as a beacon in the realm of customer experience, delivering cutting-edge AI-enabled digital CX solutions to a diverse portfolio of iconic and disruptive brands globally. Their outcome-based strategies are designed to encompass the entirety of an enterprise’s operations, touching every virtual interaction channel and meticulously enhancing each stage of the customer journey.
The company’s robust TTEC Digital business unit specializes in leveraging next-generation digital technology. This segment is dedicated to designing, building, and operating advanced omnichannel contact center technology, sophisticated Customer Relationship Management (CRM) systems, and state-of-the-art AI and analytics solutions, ensuring seamless and intelligent customer interactions.
Complementing its digital arm, TTEC’s Engage business focuses on delivering comprehensive, AI-enabled customer engagement services. This includes critical functions such as strategic customer acquisition and growth initiatives, robust technical support, efficient back-office operations, and vital fraud prevention services, all tailored to optimize client outcomes.
Founded in 1982, TTEC’s enduring commitment to CX excellence has garnered it top-tier client, customer, and employee satisfaction scores across its global footprint. This singular obsession with delivering exceptional experiences underscores its market leadership and operational philosophy.
With employees operating across six continents, TTEC exemplifies a unique synergy where advanced technology converges with human ingenuity. This integrated approach allows the company to consistently deliver happy customers and achieve differentiated business results for its clientele worldwide, solidifying its reputation as a CX pioneer.
As part of its ongoing financial transparency, TTEC has confirmed its plans to release its earnings results for the second quarter of 2025 after the market closes. Subsequently, the company will host a live webcast and conference call at 8:30 a.m. ET, providing further insights into its performance and strategic outlook.
