CXE Inc., a recognized leader in customer experience strategy and comprehensive learning solutions, is poised to make a significant impact at the highly anticipated CHART Conference, specifically CHART 108. This premier event, scheduled for August 3–6 in the picturesque setting of Redondo Beach, California, serves as a crucial platform for industry professionals to gather, innovate, and share best practices in hospitality training and development.
The company’s participation underscores its commitment to advancing the standards of customer and employee experience across various sectors, with a particular focus on the dynamic hospitality industry. CXE Inc.‘s experts are eager to demonstrate their proven methodologies and innovative service solutions designed to empower organizations in fostering exceptional service cultures and driving sustained growth.
Representing CXE Inc. at this prestigious gathering will be two of its most distinguished leaders: Patty Thompson, Vice President of CX Strategy & Learning & Development, and Jackie May, Director of CX Strategy. Their presence at the Resource eGallery will offer attendees a unique opportunity to engage directly with thought leaders and explore cutting-edge approaches to CX optimization, further solidifying their reputation for excellence in customer experience.
Thompson and May are set to unveil CXE Inc.’s comprehensive suite of Learning and Development solutions, specifically tailored to elevate customer experience across the vast landscape of hospitality. Their showcase will highlight how strategic training and development initiatives can transform service delivery, enhance employee engagement, and ultimately, delight customers through effective hospitality training.
The CHART Conference, hosted by the esteemed Council of Hotel and Restaurant Trainers, is a biannual convergence point for hospitality training and development professionals nationwide. It is renowned for its immersive sessions focused on sharing innovative best practices, refining leadership skills, and exploring the latest resources available to the industry, making it an essential event for anyone involved in hospitality training.
CXE Inc. looks forward to fostering meaningful connections with fellow professionals, gaining fresh perspectives, and contributing to the collective knowledge base of the hospitality sector. The conference provides an invaluable forum for collaboration and insights that will further enhance their bespoke customer experience strategies, reinforcing their position at the forefront of the industry with their innovative service solutions.
Headquartered in Annapolis, Maryland, CXE Inc. has established itself as an industry trailblazer, collaborating with a diverse portfolio of clients spanning airports, hospitality, food and beverage, retail, and government sectors. They are particularly acclaimed for designing strategic airport customer experience and service culture programs that encompass all passenger-facing teams, earning trust from major stakeholders through their effective service solutions.
Their success stems from a holistic approach to customer (CX) and employee experience (EX) improvement, integrating service measurement, bespoke training programs, robust recognition and appreciation initiatives, and targeted performance coaching. CXE Inc.‘s expertise helps clients significantly boost employee engagement, spark customer delight, and achieve unparalleled organizational success, crafting unified and thriving service cultures with their pioneering service solutions.
