The Guam Labor Department has embarked on a crucial initiative to elevate the quality of its American Job Center services, officially launching a comprehensive customer survey to gather feedback. This strategic move underscores the department’s commitment to fostering a responsive and effective support system for the island’s workforce, directly soliciting community feedback from those who utilize its vital programs.
Designed to gather direct input, the survey aims to meticulously assess the quality, accessibility, and overall effectiveness of the assistance provided by the American Job Center. This direct channel for communication is pivotal in identifying specific areas for enhancement, ensuring that the public services offered genuinely meet the evolving needs of the community and job seekers across Guam.
Participation in this significant feedback exercise is open to customers and clients aged 18 and older who have received any form of service through the American Job Center. The primary method for completing this important customer survey is online, offering a convenient and efficient way for individuals to share their experiences and valuable insights from anywhere with internet access.
For those visiting the American Job Center in person, a dedicated QR code will be prominently displayed, enabling seamless access to the online survey while awaiting services. This thoughtful provision ensures that immediate community feedback can be captured at the point of interaction, streamlining the process for busy clients and maximizing participation.
Understanding the diverse needs of the community, the Guam Labor Department has also ensured that accessibility extends to individuals without internet access. Physical copies of the survey will be readily available at the American Job Center’s location on the 3rd Floor of the GCIC Building, 414 W Soledad Ave, Hagåtña, Guam, with staff on hand to provide in-person assistance if required, reinforcing their commitment to widespread public services.
Guam Labor Director David Dell’Isola emphasized the department’s proactive stance, stating, “The department is always looking for ways to enhance and improve its services and identify areas for growth to better support clients and expand its reach to a wider range of people through the American Job Center.” He highlighted that the brief customer survey offers a vital opportunity for the community to contribute suggestions, reflecting a commitment to expand access to quality workforce development resources with continued governmental support.
This current customer survey is a direct outcome of the American Job Center administration’s participation in an Evaluation Peer Learning Cohort Training. This specialized program focused intensely on strengthening program accountability, refining public services delivery mechanisms, and championing data-driven approaches to significantly improve outcomes for both job seekers and employers within the local economy and workforce development efforts.
The initiative is also part of GDOL’s broader, ongoing strategy of periodically issuing surveys. These routine assessments are indispensable tools for systematically gathering community feedback from clients, rigorously evaluating the efficacy of existing public services, and continuously identifying new areas for strategic improvement, reinforcing the agency’s dedication to excellence in workforce development.
By actively engaging the community through this customer survey, the Guam Labor Department is not merely collecting data; it is fostering a collaborative environment where public community feedback directly shapes the future of vital employment and workforce development services, leading to more impactful and client-centric support for everyone on the island through the American Job Center.
